We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with a product you can email us at returns@grafus.ca and our team will provide all of the details for initiating a return.

We do accept refunds and exchanges on full priced orders provided that there is proof of purchase, the item has not been used, is in its original packaging and in seal-able condition within 30 days of purchase. The refund amount will be returned to the original payment method, excluding the amount paid for shipping. In the case that a refund cannot be authorized, we can issue a gift certificate for the return amount to be used online or in-store. Free Returns are valid for full priced accessories from Ontario delivery addresses only. Return of furniture, lighting items and accessories orders are at the cost of the customer unless the product is damaged and is due to the fault of Grafus Studio. 

As soon as the returned product(s) are received back to our warehouse in good condition our team will issue your refund. In order to process your return as quickly as possible we ask that your order number is clearly marked on all boxes for our warehouse team. Please note that the shipment of a return is to be independently arranged and covered by the customer, with products received back to our warehouse within 30 days from the delivery or pick-up date. Just like most return policies we are only able to accept returned items that are in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned. Please note that Standard Shipping and White Glove Shipping charges from the original order are not able to be refunded once these services have been provided by the carrier.

We are only able to issue refunds via the original method used for payment on the order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund.

Custom orders, products marked as Final Sale, lighting, and polycarbonate items are not able to be returned or refunded. Any item marked as “Final Sale” is not covered by our usual Rove Limited Warranty.