WHERE CAN I SEE YOUR PRODUCTS IN PERSON?

You can visit our Toronto showroom at 225 King Street East, Toronto to see some of our collection pieces in person and to speak to our friendly sales associates. Our showroom hours are Monday to Saturday  from 10am to 6pm – you can reach us by phone at  +416 304 -0030 or emailing info@grafus.ca  

ARE YOUR PRODUCTS UNDER GUARANTEE?

Our full priced products are under warranty. Clearance items are not covered under warranty. All full priced upholstery and lighting have a 5 year warranty based on observance of product maintenance procedures. Excludes fair wear and tear, improper use or vandalism. Read our full Care, Maintenance and Warranty Policy here.  

HOW DO I PLACE AN ORDER?

Simply add the items you want into your cart and proceed through our secure checkout.   Alternatively, you can also place a phone order by calling +416 304 0030 –  Monday to Saturday  from 10am to 6pm

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Visa Debit, Mastercard, American Express & PayPal through our secure checkout.  

CAN I CHANGE OR CANCEL MY ORDER?

If you have ordered incorrectly or would like to alter/cancel your order after payment, before dispatch, please call +416 304 0030 or email info@grafus.ca within 1 hour of placing the order.

IF I'M NOT HAPPY WITH AN ITEM I'VE PURCHASED, CAN IT BE RETURNED/EXCHANGED?

We do accept refunds and exchanges on full priced orders provided that there is proof of purchase, the item has not been used, is in its original packaging and in seal-able condition within 30 days of purchase. The refund amount will be returned to the original payment method, excluding the amount paid for shipping. In the case that a refund cannot be authorized, we can issue a gift certificate for the return amount to be used online or in-store. Free Returns are valid for full priced accessories from Ontario delivery addresses only. Return of furniture, lighting items and accessories orders are at the cost of the customer unless the product is damaged and is due to the fault of Grafus Studio. Read our full returns policy here.

CAN I RETURN/EXCHANGE IN-STORE?

We do accept refunds and exchanges on full priced orders provided that there is proof of purchase, the item has not been used, is in its original packaging and in seal-able condition within 30 days of purchase. The refund amount will be returned to the original payment method, excluding the amount paid for shipping. In the case that a refund cannot be authorized, we can issue a gift certificate for the return amount to be used online or in-store. Free Returns are valid for full priced accessories from Ontario delivery addresses only. Return of furniture, lighting items and accessories orders are at the cost of the customer unless the product is damaged and is due to the fault of Grafus Studio. Read our full returns policy here.

HOW DO I RETURN A PRODUCT?

To return an order that you have received, please email returns@grafus.ca with your order number and reason.  

CAN I PICK UP MY ORDER IN-STORE/WAREHOUSE

Yes, you can pick up your online order in-store at 225 King Street East, Toronto. To do this, simply select the Customer Pick Up delivery option at checkout and you will not be charged a delivery fee.  A waiting period of 5 to 10 business days will apply for all warehouse transfers to take place.  One of your representatives will contact you once the items/items are available for pick-up.  Warehouse pick-up can be arranged in advanced for larger items.

DO YOU SHIP OUTSIDE ONTARIO?

Unfortunately we can only offer delivery to Ontario residents.

HOW MUCH DO YOU CHARGE FOR SHIPPING

Shipping rates vary between locations. For shipping estimates, use the shipping calculator at the bottom of the cart page after you have placed the desired items in your cart. 

WHAT TYPE OF DELIVERIES DO YOU OFFER?
  • WHITE GLOVE DELIVERY: Includes unpacking, removal/disposal of packing materials and transporting your order up or down a maximum of one flight of stairs.  A Grafus representative will reach out by phone to arrange a delivery date & time.
  • EXPRESS POST:  Domestic shipping service that allows you to track your items online. Delivery estimate is 3 to 5 Business days after warehouse dispatches your order. *Allows 5-10 Business days for Grafus to dispatch order.
HOW LONG WILL MY ORDER TAKE TO GET TO ME?

Please allow 10 business days including shipping and handling.

FURNITURE ORDERS & LEAD TIMES
Most of our accessories are in-stock and ready to ship. However, some of our products, particularly furniture and lighting items, are made to order with different lead times. The lead time and stock status are specified on the product page. Our lead times take into account manufacturing time and delivery to your door, commencing immediately upon order payment. 

Delivery of furniture items is to door only. If you require placement and packaging removal please email info@grafus.ca with your order number and delivery details. Please be aware that special delivery services may incur an additional fee.

FULL RETURN POLICY

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

MORE INFO IN HERE

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

MORE INFO IN HERE

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

ONLINE PRIVACY POLICY AGREEMENT

Grafus, (Grafus), is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Grafus of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to Grafus, and thus it shall govern any and all data collection and usage thereof. Through the use of www.grafus.ca you are herein consenting to the following data procedures expressed within this agreement.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Collection of Information
This website collects various types of information, such as:

   – Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

Grafus may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, type of operating system, at a later time, that will assist us in providing and maintaining superior quality service.

Use of Information Collected
Grafus may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.grafus.ca. Grafus may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Grafus does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Grafus may disclose your personal information, without any prior notice to you, unless required to do in accordance to applicable laws and/or in a good faith belief that such action is deemed necessary or required in an effort to:

   – Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Grafus and/or its website;
   – Maintain, safeguard and/or preserve all the rights and/or property of Grafus; and

   – Perform under demanding conditions in an effort to safeguard the personal safety of users of www.grafus.ca and/or the general public.

Non-Marketing Purposes
Grafus greatly respects your privacy. We do maintain and reserve the right to contact you if
needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Grafus products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children Under Age of 13
Grafus does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out
All users and/or visitors to our website have the option to discontinue receiving
communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to info@grafus.ca. If you wish to unsubscribe or opt out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out. Grafus will continue to adhere to the privacy policy described herein with respect to any personal information previously collected.

Links to Other Web Sites Our website does contain links to affiliate and other websites. Grafus does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally
identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

Security
Grafus shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control. The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, Grafus is a licensee of TRUSTe.

Changes to Privacy Policy Agreement
Grafus reserves the right to update and/or change the terms of our privacy policy, and as such we will post those changes to our website, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Grafus decides to make use of any
personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms
Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: info@grafus.ca
Telephone Number: +416 304 0030
Mailing Address:
Grafus
225 King Street
Toronto, Ontario M5A 1J9
May 06, 2019